Internal Account Handler - ENS Commercial

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Job Ref: kb
Job Type: Permanent
Location: Basildon, Essex
Salary: £24,950 - £29,120 pa

Job Description

Do you have customer account management experience in the manufacturing sector? Are you looking to work for a growing and long established company? We are recruiting for a permanent Internal Account Handler in Basildon Essex to start in January 2025

We are recruiting for an Internal Account Coordinator / handler for a manufacturing company based Basildon, Essex. This is a permanent role to start in January 2025 but interviews will be held prior to Christmas. As an Internal Account Handler you will be the key point of communication for customers and other members of the team. You will provide regular updates, collaborating with internal teams to resolve issues as a matter of urgency, communication is key, as is a proactive approach and good initiative to overcome difficulties.

Key Responsibilities

Lead point of contact for allocated customers' portfolio
Ensuring the customer is kept updated with the latest schedule of their order
Communicating with Production Management in the factory daily to ensure the production schedule runs as smoothly as possible
Attend daily production meetings, and making amendments as required
Answering customer enquiries efficiently and/or referring to the appropriate department
Generating works orders as per the customer’s schedule
Comfortable in teams-based meetings with customers
Proactive ensuring the highest standard of customer care
Running monthly reports, flagging risks and potential financial losses
Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes
Escalating complaints the relevant department immediately
Booking couriers, creating commercial invoices, completing necessary courier paperwork
Arranging collection of faulty goods and obtaining tracking information
Generating picklists and delivery notes for dispatch
Identifying customer returns and booking in onto the system
Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department
Advising customers of free-issue shortages and rejects
Ensure high standards of customer care are maintained during team member absences
Co-ordinating between purchasing and production to ensure everything is ready to start production

Qualifications, Skills and Education Requirements

Essential
Excellent verbal and written communication skills
Previous experience in customer accounts role
Proactive
Great attention to detail
Self-motivated, with a positive attitude
Well-presented, polite, and tactful
Experience of Microsoft Outlook, Word, Excel, and Teams
Ability to prioritise, and work individually, as well as part of a team
Ability to remain calm under pressure

Desirable
Experience using factory master desirable, but not essential
Experience in the use of ERP/MRP systems
BA/BS degree in Business Administration or another relevant field
Account management experience

This is a site-based role in Basildon, Essex. Working hours onsite are 08:00 – 16:30 (Monday to Thursday) and 08:00 – 15:30 (Fridays)

Salary £24,960 - £29,120 dependent on skills/experience.

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What people are saying about ENS

I would highly recommend the recruitment services offered by ENS RECRUITMENT, having recently used ENS I found an approachable friendly and professional service. I was matched with an exciting role within a progressive expanding insurance company. My overall experiences exceeded my expectations, and I have no qualms in either recommending or using ENS in the future.

Mohamed Nuur BA (Hons) Combined Business - Motor Claims Assessor

ENS has proven a great asset as a recruitment partner to me. They find excellent candidates and keeps me informed at all stages of the process. I want a dedicated personable service that focuses on quality candidates not quantity, ENS tick all the boxes and I would recommend them to anyone who wants a hassle free competent recruitment partner.

National Residential/Nursing Home Provider

My name is Mark and I recently applied for a job through your company.

I just wanted to give you a quick update on how I am getting on - and to be quite frank... I LOVE IT! Everyone here is so lovely and I am so pleased I gained this position and am very happy in my new role. I don't know if you have received any feedback from my new employer but I hope they are enjoying having me as much as I am enjoying being here!! Hopefully I will be here for many years to come.

I would like to say thanks to all the hard work from ENS. I landed the role I've always wanted. ENS were always on the end of the phone with any questions I needed answering and helped me through the process from start to finish. I would recommend ENS. Thank you for all your hard work, which paid off with me getting the job.

Emma

Crown College has been a client of ENS Recruitment for a number of years and I can wholeheartedly endorse the quality and effectiveness of their service. The college users a number of agencies for recruiting temporary and permanent staff and I would without hesitation say ENS Recruitment provide the best service of any of these agencies. Their service is tailored to our needs and they actually listen to our requirements and filter candidates. In short ENS Recruitment are an excellent agency that I can thoroughly recommend them.

Managing Director – Crown College

Thanks for all your help and all the work you have given me, it has been great working for you, and I have recommended you to anyone looking for a new role. I can honestly say you and ENS have been the best recruitment company I have ever worked for.

Sue

I would just like to thank you for your endless support and encouragement. I have learnt a lot under your leadership and guidance here and would like to say a big thank you. I will definitely recommend you to anyone I know who is looking for work – you are a true inspiration and have given me faith in working with an agency again!

Sadie

I've been VERY impressed with the quality of candidates put before me via ENS. Both your candidates have been shortlisted and a final decision will be made very soon.

Danny

I would like to thank ENS for all their help and support in finding me this role. Whenever I have needed help or advice you were always on the other end of the phone or email. I have found all the staff at ENS to be polite, helpful and very quick at responding to any queries I have had. Wishing you all the best for the future and again thank you for everything.

Just wanted to say a little thanks to you guys at ENS, I've never used an agency before and I am genuinely pleasantly surprised and impressed with just how personable, friendly and actually human you guys were. Oh, and of course for finding me the job at Friths. Good luck to you all there, and again a big thanks.

Jon Varney

I have been using ENS for many years and they always provide a very fast and reliable recruitment service for both my companies. They are always keen to help when we need temporary or permanent staff and provide the right type of candidate for the job. Without hesitation I would strongly recommended the services of ENS.

Managing Director - DVR Ltd

We have been working with ENS for a number of years as one of our company’s preferred providers. The team at ENS has always provided a practical, timely, efficient and professional service. They have an ongoing understanding of our requirements, providing first-rate agency cover and permanent candidates.

HR Advisor – Commercial Products/Logistics Company