Workforce Planner - ENS Commercial

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Job Ref: kb12600
Job Type: Permanent
Location: Wickford, Essex
Salary: £28,500 - £31,500 pa

Job Description

Experienced Workforce Planner required, Wickford, Essex. This is a full time, permanent role

We are recruiting for an experienced Workforce Planner for our client based in Wickford, Essex. They focus on keeping their customers happy through their bespoke service and longstanding relationships. They work with many nationally recognised companies. Due to growth, they are recruiting for a Workforce Planner to work within their Bookings team. As a Workforce Planner your responsibilities will include:

Organise and control the engineers' workload, including planned services, maintenance tasks, repairs, and work in progress.
Alter and update rotas to provide the best operational cover according to the demands of the service and to attain the optimum use of the resources available.
Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners.
Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them.
Prioritise the workload from phone calls, emails, and other correspondence to deal with it efficiently and effectively.
Manage inbound and outbound customer communications related to service delivery or general queries.
Re-prioritise throughout the day as circumstances change.
Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations.
Maintain an accurate record of planning on PAMS and relevant customer portals.
Collaborate with peer workforce planners to share resources and develop staffing strategies.
Communicate with the mobile technician team daily and maintain service delivery KPIs.

Experience in a similar role within planning is essential. Automotive industry experience could be an advantage. Hours are Monday to Friday 8am-5.30pm

Basic salary £28,500 per annum and after probationary period you will be eligible for quarterly bonuses of up to £1,000. They offer bi-annual staff events along with lots of little perks throughout the year, just for being you! They are proud to offer additional training regularly and ensure we help our staff grow in their careers.

They want to hire the best candidates and keep them with them for many years to come. They have a great rate for their staff retention .

If you think you could be a great addition to their fantastic team, apply today!

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01702 214274

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What people are saying about ENS

I would highly recommend the recruitment services offered by ENS RECRUITMENT, having recently used ENS I found an approachable friendly and professional service. I was matched with an exciting role within a progressive expanding insurance company. My overall experiences exceeded my expectations, and I have no qualms in either recommending or using ENS in the future.

Mohamed Nuur BA (Hons) Combined Business - Motor Claims Assessor

ENS has proven a great asset as a recruitment partner to me. They find excellent candidates and keeps me informed at all stages of the process. I want a dedicated personable service that focuses on quality candidates not quantity, ENS tick all the boxes and I would recommend them to anyone who wants a hassle free competent recruitment partner.

National Residential/Nursing Home Provider

My name is Mark and I recently applied for a job through your company.

I just wanted to give you a quick update on how I am getting on - and to be quite frank... I LOVE IT! Everyone here is so lovely and I am so pleased I gained this position and am very happy in my new role. I don't know if you have received any feedback from my new employer but I hope they are enjoying having me as much as I am enjoying being here!! Hopefully I will be here for many years to come.

I would like to say thanks to all the hard work from ENS. I landed the role I've always wanted. ENS were always on the end of the phone with any questions I needed answering and helped me through the process from start to finish. I would recommend ENS. Thank you for all your hard work, which paid off with me getting the job.

Emma

Crown College has been a client of ENS Recruitment for a number of years and I can wholeheartedly endorse the quality and effectiveness of their service. The college users a number of agencies for recruiting temporary and permanent staff and I would without hesitation say ENS Recruitment provide the best service of any of these agencies. Their service is tailored to our needs and they actually listen to our requirements and filter candidates. In short ENS Recruitment are an excellent agency that I can thoroughly recommend them.

Managing Director – Crown College

Thanks for all your help and all the work you have given me, it has been great working for you, and I have recommended you to anyone looking for a new role. I can honestly say you and ENS have been the best recruitment company I have ever worked for.

Sue

I would just like to thank you for your endless support and encouragement. I have learnt a lot under your leadership and guidance here and would like to say a big thank you. I will definitely recommend you to anyone I know who is looking for work – you are a true inspiration and have given me faith in working with an agency again!

Sadie

I've been VERY impressed with the quality of candidates put before me via ENS. Both your candidates have been shortlisted and a final decision will be made very soon.

Danny

I would like to thank ENS for all their help and support in finding me this role. Whenever I have needed help or advice you were always on the other end of the phone or email. I have found all the staff at ENS to be polite, helpful and very quick at responding to any queries I have had. Wishing you all the best for the future and again thank you for everything.

Just wanted to say a little thanks to you guys at ENS, I've never used an agency before and I am genuinely pleasantly surprised and impressed with just how personable, friendly and actually human you guys were. Oh, and of course for finding me the job at Friths. Good luck to you all there, and again a big thanks.

Jon Varney

I have been using ENS for many years and they always provide a very fast and reliable recruitment service for both my companies. They are always keen to help when we need temporary or permanent staff and provide the right type of candidate for the job. Without hesitation I would strongly recommended the services of ENS.

Managing Director - DVR Ltd

We have been working with ENS for a number of years as one of our company’s preferred providers. The team at ENS has always provided a practical, timely, efficient and professional service. They have an ongoing understanding of our requirements, providing first-rate agency cover and permanent candidates.

HR Advisor – Commercial Products/Logistics Company